At TodBox, we offer a flexible monthly subscription service fully customized to your child's age and weight, ensuring they receive the right products at the right time.
Subscription Model
- By subscribing, the customer authorizes TodBox to automatically charge the selected payment method on a recurring monthly basis unless the subscription is paused or canceled in accordance with the policy.
- Each box includes products tailored to the child's age, weight, and needs (such as diapers, wipes, and care products).
- Box contents are updated monthly based on the data provided by the customer and our internal age-weight models.
Monthly Adjustments
- Customers can update the child's information (weight, age, preferences) through their account before the next shipment is prepared.
- A reminder is sent via app notification, email or WhatsApp before the box is shipped to confirm or adjust the order.
Shipping & Fulfillment
- Boxes are prepared on the same day each month, based on the subscription start date.
- We recommend updating the child's data at least 48 hours before shipping to ensure appropriate product selection.
Cancellation Policy
- Customers can cancel their subscription at any time through their account.
- Cancellation must be made before the box is prepared to avoid charges or shipment.
- Subscriptions canceled after processing cannot be refunded.
Billing & Fees
- Subscription fees are automatically charged to the registered payment method monthly.
- All prices include VAT.
- If the payment fails, the customer will be notified to update their payment details within 48 hours to avoid service interruption.
Support
We're here to support you every step of the way. For subscription inquiries, contact us at:
- Email: info@trytodbox.com
- WhatsApp: +966557957917