Subscription Policy

• By subscribing, the customer authorizes TodBox to automatically charge the selected payment method on a recurring monthly basis unless the subscription is paused or canceled in accordance with the policy.
• Each box includes products tailored to the child's age, weight, and needs (such as diapers, wipes, and care products).
• Box contents are updated monthly based on the data provided by the customer and our internal age-weight models.

• Customers can update the child's information (weight, age, preferences) and their product and brand selections through their account. The option to modify, customize, or postpone the subscription opens 7 days before the next renewal date and closes on the renewal date.
• A reminder is sent via app notification, email, or WhatsApp 7 days before the renewal date, when the modification window opens, so the order can be confirmed or adjusted.

• Boxes are prepared on the same day each month, based on the subscription start date.
• Delivery is available to most cities across Saudi Arabia. Delivery time is up to 2 business days within Riyadh and 5–7 business days for other cities we serve.
• We recommend updating the child's data as soon as the modification window opens, and no later than the renewal date, to ensure appropriate product selection.

• Customers can cancel their subscription at any time through their account, before the renewal date.
• Cancellation must be made before the renewal date to avoid the next charge and shipment.
• If the subscription renews before the cancellation is made, that cycle is charged and the box is shipped; the cancellation then applies from the following cycle. The box remains subject to the Return & Withdrawal section below.

• In line with the Saudi E-Commerce Law, customers may withdraw from the purchase and return a box within 7 days of receiving it, provided the box and its products are unopened and in their original condition.
• Return shipping costs in the case of withdrawal are borne by the customer. The refund is issued to the original payment method within 14 days of us receiving the returned box.
• Opened or used products cannot be returned, for health and hygiene reasons.
• If the product or size is incorrect due to our error, we take responsibility and compensate the customer according to the case, at no cost to the customer.

• Subscription fees are automatically charged to the registered payment method monthly.
• All prices include VAT.
• If the payment fails, the customer will be notified to update their payment details within 48 hours to avoid service interruption.

We're here to support you every step of the way. For subscription inquiries, contact us at:

• Email: info@trytodbox.com
• WhatsApp: +966115001576